Arrange An Interpreter

Arranging your Interpreter

Patients can now access the telephone interpreting service to contact any NHSGGC service.

For example, patients can use the telephone interpreting service to make an appointment with their GP, discuss medications with their Pharmacy, book a Maternity appointment or contact NHS 24.

An information leaflet is available in multiple languages. It explains how to use the service by calling or by using a mobile app. It provides codes specific to NHSGGC services so can only be used for this purpose.

More information on this service for your language

Using a phone

 Call the number provided in the leaflet for your language

1. The operator will ask you to enter your 6-digit Patient Pin Number. 
   This is 182987
2. You will be connected to an interpreter in as little as 15 seconds.
3. Tell the interpreter your name and the telephone number you want to call, for example 111 (NHS 24).
4. The interpreter will speak to the  staff first in English to let them know  you are calling and then tell you to  go ahead with your conversation. 
5. Let the staff and interpreter know when you have finished the conversation.

Using an app

1. Download the interpreter line ILClient app free from your app store.
2. If you are using the app for the first time, please first register your mobile device.
3. Enter your details followed by the
   Site Access code: IUtwcA
   Site PIN:182987
4. Select the required language from the list shown
5. Click on ‘Dial interpreter’
6. The app will take you through our telephone interpreting line and you will have to confirm your site PIN: 182987
7. Confirm the 3 digit language code provided in the leaflet for your language
8. Press 1 for an interpreter,
   2 for a male interpreter,
   3 for a female interpreter.
9. You will be connected to an interpreter.
10. Tell the interpreter your name and the telephone number you want to call, for example 111 (NHS Inform)
11. The interpreter will speak to the staff first in English to let them know you are calling and then tell you to go ahead with your conversation
12. Let the staff and interpreter know when you have finished the conversation.